![]() ![]() I am especially interested in this article and discussion of Southwest’s culture because we use a 20 minute video in our Leading a Customer-Centered Organization and Leading a High Performance Culture workshops and Management Team Retreats that’s always very popular and provokes lots of inspiring conversation about how to use these approaches to build the participant’s leadership and culture. This is quite different than the indifferent and ignored boarding announcements I experience on most flights. ![]() In addition to a three minute New York Times video synopsis of the Pushing 40 article on the same page there’s a link to a You Tube clip of a flight attendant rapping a highly entertaining boarding announcement backed up by passengers in the front rows providing the beat through their rhythmic stomping and clapping. The biggest immediate challenge is the recent purchase of AirTran Airways and bringing its 8,000 employees into Southwest’s very unique culture of 35,000 people. Entitled “ Pushing 40, Southwest is Still Playing the Rebel,” this entertaining and educational article explains how the company’s very powerful culture evolved and raises questions about how the company is going to sustain and grow its culture. ![]() The New York Times recently published an in-depth look at the zany – and wildly successful – culture that propelled Southwest Airlines to become the largest U.S. ![]()
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